Case Study: Remote Cloud Server Recovery

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cloud data recovery, recover data from cloud server

Businesses and individual users are jumping onto the cloud storage bandwagon at unprecedented rates – it is a great way to benefit from world-class technology services without being tied to a dedicated computing infrastructure.

While cloud storage can be a lot more convenient for most users, hardware is still at the root of this technology so it is not exempt from data loss scenarios – cloud data is consolidated and stored on physical servers and things can go wrong, just like any other storage technology.

This is something that Accius, a developer of custom energy and trading software for global corporations, found out the hard way.

Accius: The Data Loss Scenario

When the Accius development server became unresponsive and failed to re-boot, Accius started the process of ‘disassembling’ the virtual machine to prepare for launching a new development server. However, a software engineer forcibly detached one of the virtual storage volumes from the unresponsive server – that’s pretty much the same thing as pulling a cable out of an operational volume. When the volume was re-connected to a Windows host it was found to be corrupt.

Accius President Douglas Moore said “Time was business critical and recreating or re-building the development environment would have added an additional two or three days to the project – time we didn’t have.” And so Accius contact Kroll Ontrack for our professional data recovery services.

Kroll Ontrack to the Rescue

When Douglas Moore contact Kroll Ontrack he was quickly connected to a data recovery engineer who conducted a free hour long consultation to assess the data loss situation, considering such factors as how the data was stored, the technology and type of data involved and how the client thought that the data loss had occurred.

Due to time factors, it was decided that the quickest data recovery service option to use was the Ontrack Remote Data Recovery service - this allowed a Kroll engineer to connect to Accius quickly and to repair the damaged cloud storage volume and recover the critical data using our propriety Ontrack Remote Data Recovery process and software.

Successful Data Recovery

Unless the drive is physically or electronically failing, then Kroll Ontrack can connect to the drive using a secure internet connection and perform a lab-quality data recovery, thereby ensuring the same level of quality, satisfaction and customer service. This is exactly what we did for Accius’ virtual cloud system – Kroll Ontrack were able to recover the data, repair the damaged cloud storage volume and get the project up and running in two hours. The damaged volume was repaired and was accessible immediately upon completion of the data recovery, all within four hours of the data loss occurring.

“Kroll Ontrack responded quickly to our call for help and also understood that we needed to restore the data quickly to safeguard Accius’ reputation. Kroll Ontrack really understands the data recovery business and as one of only a few companies with the expertise to recover data from the cloud, Kroll Ontrack will be our first port of call should we require their services in the future.”

Accius: The Future

Accius is investigating ways to improve their cloud development processes to reflect the change to their IT infrastructure as a result of using cloud-based servers. Virtual systems have to be treated with the same care as SAN or physical hard disks. The data loss has also been a learning experience for Accius’ staff who now understand that cloud computing resources are susceptible to real types of failures. The potential for human error to cause data loss is still present in the cloud.

Pinning down the different types of data loss scenarios with your cloud provider before you commit to their storage solution can be valuable in preventing or addressing issues – Accius are just one of several organisations the Kroll Ontrack Data Recovery have helped who have experienced data loss in the cloud. Contact us on 0508 872 259 today for more information about our server data recovery, cloud data recovery or Ontrack Remote Data Recovery services.

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